Homecare Facts
What makes Wilson Homecare different than other homecare agencies?
Answer: Wilson Homecare has developed a reputation in the community of providing top quality home care services. We have achieved this by consistently providing outstanding service to every patient and working with professionals that have the care and compassion to give each person, representative of the Wilson vision.
Are your employees screened?
Answer: All of our caregivers are pre-screened through a comprehensive testing process. In addition, they are all required to provide criminal and driving background checks. Wilson also participates in the state screening process with Adult Protective Services and Child Protective Services.
Do you only take care of seniors?
Answer: No, we provide services for a variety of individuals of all ages with many different personal care needs.
Do you provide services in facilities?
Answer: Yes, we send caregivers to hospitals, nursing homes, and assisted living facilities. We provide all of the same personal care services just as we would in your own home.
Do you charge extra for night or weekend care?
Answer: No, our fees are set at one constant rate depending on the level of care being provided. Our pricing structure is designed to be simple & uncomplicated.
Is there a charge for an initial consultation?
Answer: Our initial consultation is offered free of charge. We schedule an appointment with a nurse care consultant who meets with the patient to discuss their specific situation and how we can best meet each need.
Is there a "Contract for Services" and if so, what is the cancellation policy?
Answer: Yes, there is a service contract that stipulates the rate, level of care, patient rights, and overall permission to provide home care service to the individual. You may cancel the services being provided. There is no specification or obligation as to length of time within the contract.
What is the minimum number of hours required per shift?
Answer: Most of our cases require a 4-Hour minimum shift, however we do offer a 2-Hour minimum for skilled nursing cases.
Do you provide twenty-four hour care?
Answer: Yes, we provide twenty-four hour service. We usually break the shift up into 8-12 hour shifts for each caregiver working to always have a fresh, alert staff member on duty.
How often are patient care needs reassessed?
Answer: Each client is assigned their own personal nurse care consultant. This professional conducts regular monthly assessments at each client's home, and during the visit they review the care that is being provided. A thorough evaluation is performed to determine that the services being provided are consistent with the client's personal care needs.
Is there supervision of the caregivers by administrative staff?
Answer: Yes, all of our staff are supervised by our administrative team, which consists of professionals from finance, nursing, staffing, and human resources. We also have a training department that provides ongoing testing and training for all of our staff.
How are calls handled after business hours and on weekends?
Answer: Wilson Homecare has professionals from the staffing and nursing departments manning our after hours phones 24/7. Each client is given these phone numbers in the event a situation arises that affects continuity of care.
Why should I go through an agency as opposed to privately hiring someone?
Answer: When someone privately hires an individual they become the employer. With that comes liability risks, staffing responsibilities, and quality management. An agency, like ourselves, insures and bonds all of our employees, assigns staffing managers to coordinate consistent staffing measures and conducts monthly nurse assessments to client's homes to monitor quality of care. With an agency the client can be assured that their care will be provided on a consistent basis and the family members who may need a break will have time to do the things they need to do, worry free.
How do I start services?
Answer: Call our office at 808-596-4486. We will schedule a free initial consultation with a nurse consultant. After the consultation visit, you decide on a schedule, and our scheduling and nursing departments seek out the most appropriate caregiver matching the skill level, location, and personality type with the patient.